Zoveel positieve punten. Maar ook een ... - Barceló Lanzarote Royal Level

Dear Guest,
Thank you for your review of your stay with us.

We are delighted to hear that you appreciated the quality of your room, the spaciousness of your terrace, the friendliness of our Royal Level bar team, and the cleanliness of our resort. It is truly gratifying to know that these elements contributed positively to your family holiday.

However, we regret that our culinary offerings did not meet your expectations. Our aim is always to provide a diverse and enjoyable dining experience, and we apologize if we fell short in delivering this. We take note of your comments about the evening buffet and will communicate them to our culinary team for their consideration. Regarding the location and the views, we understand that the unique landscape of Lanzarote, including the wind turbines, may not be to everyone's taste, and we hope it did not detract too much from the overall tranquility of our setting. Concerning the sunbeds, we strive to ensure all guests have the opportunity to enjoy our amenities, and we apologize for any inconvenience you experienced. We are grateful for your kind words about the kids club and pleased that your boys enjoyed their time with us.

We hope to welcome you back.
Best wishes,

Guest Experience Manager