Dear Rosanne,
First of all, I would like to thank you for having chosen our Hotel Club San Remo-S'Estanyol as your last holiday destination.
We are very proud to know that we have been able to fulfil your expectations with our services and facilities and the hospitality of our people. You can be sure that there is no biggest reward for us than to know that you have had an enjoyable time at our resort.
On the other hand we are very surprised with your comments about our staff. Nearly all the reviews have kind words for them, for their service and professionality. We are truly sorry and sincerely hope that this situation has not tarnished the memories of your vacations with us. I will make sure myself that all the managers involved and everybody at the Hotel knows about your email, in order to improve much more our service.
We really hope that there are many other visits yet to come and that we will have the opportunity to meet
Sincerely,
Lluis Ocampos
Manegement