Dear Madamesigaar,
it's with disappointment we read the word you used to describe your stay with us. We take always into serious account our guests opinions and their constructive suggestions in order to improve the high quality service provide to our future guest. On the other hand, we can't accept unhappy and unfounded criticisms used to describe our hotel. We like to find an immediate solution to our guests problems in order to satisfy all their wishes, for this reason, it's for us a regret, receiving only here, your complaint when there's nothing we can do, to give you a wonderful and pleasant experience. With regret, Guest Relation Manager