Dear Guest,

Thank you for posting a review on TripAdvisor referring your recent stay. We are very happy to hear that you enjoyed your holiday with us.

I am very pleased to hear that you especially enjoyed the warm welcome you received, as well as a little present from us for birthday. By providing a personalized service and individual guest care we strive to make the stay of our guests an unforgettable experience.

I regret to read that the free-WiFi did not work equally well everywhere. We work hard to continuously optimize its speed and reach. Concerning the air con, I very much regret to you felt that it didn’t cool your room sufficiently. What a shame that you hadn’t approached us onsite. Our guests’ comfort is paramount and we would have liked to ensure immediately that everything was to your satisfaction, by checking the air con and/or providing you with an additional fan. In what refers to the mattress, we are also able to change the mattress or provide you with a soft topper, if requested. We appreciate the importance of a restful sleep and therefore gladly offer several options. We have a note pad in each room, where guests can write down their preferences. When this note is handed in at reception, 2 hours later a new mattress is delivered to the room.
When it comes to the staff, I regret to learn that a part of our staff members did not exceed your expectations. Even though our staff usually receives very good feedback, I would like to assure you that I take all comments into serious consideration and will review your experience with my team in our next meeting. Please accept my most sincere apologies.

Thank you once again for your valuable comment and we hope that we will have a pleasure to host you again in the near future.

Warmest regards,

Eva Karg, Deputy Manager Seaside Sandy Beach****

Dear guest,
Thank you for your stay and feedback.
Our food is one of our trademarks and we are very disappointed not having met your expectations in this regard.
We strive to offer a huge variety at our lavish buffets, at the live cooking stations and with our daily changing country themed dinners.
The quality of food is of utmost importance. We have our own inhouse bakery that provides fresh bread and pastries for all meals and our fresh produce is seasonal and sourced locally whenever possible. Also, our drinks meet the highest standard: we offer bottled and branded drinks and don’t serve anything from tap.
Concerning the mini bar, it can be filled upon request. As this is an additional service for our housekeeping team, it is not something that is generally included. But of course, our guests with All inclusive can take their water bottles up to the room for the night and make use of the mini bar to cool their beverages.
What a pity that you hadn’t approached us onsite. Our guests’ satisfaction is our top priority and we do our utmost to fulfil our guests wishes and ensure a flawless holiday.
Again, thank you for your stay and feedback. Both are much appreciated.
Best regards,
Eva Karg, Deputy Manager Seaside Sandy Beach****

Dear Willy,
Thank you for choosing to stay at the Seaside Sandy Beach and for taking the time to tell us about your experience.
Your detailed description and the professional analysis of your travel experiences are not only valuable for other travellers, but also a wonderful feedback to share with all members of our team.
We take a great pride in the service and food we prepare for our guests so again your kind words are truly appreciated by all of the team at the hotel. Furthermore, we are delighted that you also liked our location, walking distance from the beach.
We have taken not of your suggestions, as our guest’s feedback helps us improve, and again, wish to thank you for your lovely comments. It would be great to welcome you back for another memorable vacation!
Kindest regards from Gran Canaria,
Eva Karg, Deputy Director Seaside Sandy Beach****