Dear guest,
Thank you for having taken the time to leave us a review. It is nice to know that you have chosen our hotel due to your previous positive experience at our sister hotel on Lanzarote, the Los Jameos Playa. And of course, it is even more rewarding to read that you enjoyed your stay with us as well and will definitely be back.
Thank you for highlighting our food, which you describe as excellent, as well as the friendly and efficient service. We want our guests to relax and unwind and enjoy the culinary delights our chefs prepare for them, so your feedback is much appreciated.
Concerning the check-out, I would like to apologize once again that it didn’t go as smoothly as it should have. This has not been the service we strive to offer and once again I am sorry for any inconveniences.
We very much enjoyed having you and hope to welcome you back very soon.
Hartelijke groeten,
Ursula Matas, General Manager Seaside Sandy Beach****