Dear Jack V,

Thank you very much for taking the time to share your experience. Receiving a warm welcome often times sets the tone for a great stay. I am very sorry that we fell short of meeting your expectations when you arrived at Aloft Orlando Downtown. Unfortunately being a downtown property with limited parking options available, the only parking option we offer from the property is our valet parking. You are correct that there are several other garages nearby, but they are private parking garages, and not associated with our property, therefore we cannot speak to their policies or pricing, which is why we do not recommend them. I do agree with you that this could have been explained in a more welcoming manner, and I apologize if it caused a negative first impression of our property. I have shared your feedback with our valet manager, and we will use it to improve our guest experience. I certainly hope that we can welcome you back to our property in the future.