Dear Alfred R,
Thank you very much for your loyalty to our hotel and taking the time and effort to post a personal review here at TripAdvisor following your experience at the Hilton Al Ain. We truly appreciate your feedback as it is comments from our valued guests that enable us to improve our services and facilities.
I am sorry to hear about your opinion on the condition of the hotel and the room, However, I am glad to inform you that we have embarked on a hotel refurbishment program which will bring our facilities in line with Hilton’s new brand standards.
On a positive note, I am pleased to learn that you found the food and beverage offerings variety, breakfast food quality , and our team member service were up to your expectation.
Hopefully we will have the pleasure to welcome you again whenever your travel or leisure plans bring you back to Al Ain.
Kindest regards,
Jacques Claudel
Hilton Al Ain | General Manager