Dear Valued Guest,
Thank you for taking the time to share your experience following your vacation at the Royal Cliff Grand Hotel, Pattaya. We appreciate your loyalty to our hotel.
Thank you for letting us know that your experience at Royal Cliff Grand Hotel was an enjoyable one. We feel that having so many convenient amenities at the property is a great benefit to our guests and we're happy you were able to take advantage of them during your stay.
We would like to sincerely apologize once again for any inconveniences you may have faced during the Chinese New Year celebration period 2016. Our hotel’s management takes great care and pride of our renowned exceptional service towards all of our guests, which has helped us earn our consistent high rankings.
It was nice to hear that the front desk and every other staff you came in contact with exceeded your expectations. Reading your compliments gave us tremendous pleasure! I must agree that our team members are important assets; and I am glad to know that our associates have left you a lasting impression with their genuine service.
Thank you once again for taking the time to share your great experience with the TripAdvisor community! We all work exceptionally hard to make every guest feel special, and also we appreciate the fact that when you return to Pattaya, Royal Cliff is your hotel of choice and we look forward to your return visit.
It was a pleasure to have you as our guest!
Sincerely Yours,
Antonello Passa
General Manager