Dear our value guest,
Thank you so much for taking the time to share your feedback. We are happy to hear you enjoyed your stay with us. It was such a great time having and serving you here.
All the comments will be shared to the staff members and we promise to keep up the good work. However, we are sad to hear that we didn't meet your expectation. We take great priority in the level of service and attention to detail that we are able to provide our guests. We promise to do better regarding to this issue. Right now we are on the process of building a new spa, that when it is done will enable us to provide better environment and service so all will be great next time you come back.
Once again, our sincere apologies and we are looking forward to have a chance to welcoming you back to The Home Massage & Spa in the near future.
Sincerely yours,
The Home Massage & Spa