Dear hansgaillard,

Thank you very much for taking the time to post about your stay with us at SKYCITY Grand Hotel.

You are correct in saying we have a lot of groups staying in the hotel, this is due to the summer season, and the high volume of people visiting Auckland - I do apologise if you felt this impacted on your stay.

We are located right in the middle of the city, within walking distance to the Viaduct Harbour and Wynard Quarter, as well as Queen Street.

I was pleased to read you had an enjoyable stay, and we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz

Dear David K

Thank you for taking the time to write a review on tripadvisor.

I am pleased to report that the carpet fitting of all the hotel rooms at the hotel shall be completed tomorrow, we have installed a gorgeous chocolate brown filigree carpet which is lovely underfoot.

We are planning to do a soft refurbishment programme of the hotel later this year with lots of chocolate browns, caramels and duck egg blue colours, and lots of layered luxury on the finishes.

We have just completed a refurbishment of the lobby bar, reception desk, business centre and level 7 deck area and the rooms will finish the hotel off.

I am pleased to hear that you received a complimentary upgrade to one of our wonderful harbour views, to enjoy the best view of Auckland.

Unfortunately the pool had to undergo, emergency unplanned maintainance, and I would suggest at the time of booking, the team would not have had any idea that the pool would be out of order to pass this on.

I do look forward to welcoming you back to the hotel in the future.

Warm regards
Caureen McAtee
Hotel Manager