Dear guest,
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Roubaix Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Of course, our restaurant was closed on a Sunday evening because of a technical issue which could only be solved the next Monday and it was our job to inform you on that matter. And we do apologize on this.
We hope that you will give us the opportunity to better serve you in the near future.
Kind regards,
The hotel Manager