Hi from chic&basic Ramblas,

First of all we want to thank you for taking the time to write about us. We really appreciate your honesty since this is one of the main ways for us to know how we could improve our services and treatment.

We are very sorry that the bathroom in the room was not rigorously clean. This information is extremely important for us since we'll check what happenend with our hosekeeping manager.However we could sorted this incident out immediately if you had told us when you checked in.

Regarding the breakfast,it might be a mistake because our breakfast costs 9,00 € per person(for adults) and 6,00 € for children. Even our menu for lunch (10,90 €) is cheaper than the amount you mentioned.

We would need more details about your reservation to figure out what happened. It could be that you saw on the internet pictures from the superior rooms but you booked the standard room, which is a lower category. In any case we are extremely sorry that our hotel didn't meet your expectations. We'll be very pleased to assist you for further details.

Kind regards,

Olympia Martín
Front Desk Manager

Hallo from chic&basic Ramblas!

On behalf of all the staff of the hotel, thanks a lot for taking the time to write something about us. We are very happy that you enjoyed our hotel and the strategic location.We love this area of Barcelona and it's very gratifying to know that you appreciate it too.

Please feel free to contact us again whenever you want to cvome back to our beatiful city!

Warm regards,

Olympia Martín
Front Desk Manager