De parkeer garage was gratis, toch 15€ betaaald (deuren gaan vanzelf open) De kamer was vies; badkamer bevatte haren, koffie op de muur. Er kwam geel water uit de kraan. Ik moest borg betalen, cash. Het zwembad was volgeboekt, waardoor ik niet kon zwemmen met de kids.
Dear Sightsee44429873385,
Warm greetings from Renaissance Brussels Hotel!
Thank you for selecting Renaissance Brussels on your recent travel to the city and for taking the time to share your experience. However, I understand from your comment that you were unhappy with the parking charge, the cleanliness of the room and bathroom, with coffee stain on the wall, with the process of collecting a deposit and with the swimming-pool not being available to book on this occasion for you and your children. I sincerely empathize with your feeling and apologize for the disappointment caused. I understand that this was a family trip and this is certainly not the type of experience I would like us to provide to you and your family.
Concerning the cleanliness of your room, this is certainly not acceptable and in stark contrast with our cleaning standard in place at the hotel. Naturally, I have shared your feedback with our Executive Housekeeping in order to re-emphasize to all chambermaids on the cleanliness standard which remains the foundation of every guest's expectation. Meanwhile, the concerned chambermaid that has serviced your room prior to your arrival has been reminded to pay more attention to such details to avoid any disappointment. Furthermore, rest assured that the chambermaid will continue to be supervised and coached by our Housekeeping supervisor to improve on the cleanliness standard and ensure a greater performance aligned with the level of cleanliness the hotel is known for. While this may not take away any negative feeling from your last stay, I hope it will bring you comfort and re-assurance that your feedback matters to me.
With regards to the swimming-pool, I fully acknowledge that a large number of our leisure and family travelers are selecting Renaissance hotel for our pool and sauna facility to relax during their stay. Unfortunately, with the current pandemic and due to the current regulations imposed by the local authorities to reduce the spread of the virus by maintaining a social distancing, we are mandated to have a 30-minute slot availability for each room so that the guests and their family can enjoy the pool safely. I certainly recognize that this may not be ideal, particularly during the year-end festive season which coincided with your stay, as we were not able to service all guests within a 12 to 14 hours pool operations. Please bear with us during this period as we try our very best to look after our guests while prioritizing your safety and well-being, which remains of paramount importance during these critical times. In the meantime, and in order to secure a time slot and avoid disappointment, we do invite our guests to book a time slot at the swimming-pool prior to their arrival and I know that a good number of our guests are doing so in order to ensure they have the time secured for them.
Finally, pertaining to the parking, please be advised that the hotel parking is actually subject to parking charged at EUR 28 on weekdays and EUR 15 on weekends as per our latest pricing. While the entrance of the parking allows guests to enter, we invite them to register the car plate number at the time of check-in in order to easily get out of the parking, I hope this will clarify your concerns with regards to the parking.
In spite of your disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and remedy any poor impression left from your last visit. Until then, I wish you a wonderful New Year ahead, be well and stay safe!
With kind regards
Rubel
Rubel Miah
Multi-Property General Manager
Renaissance Brussels Hotel & Marriott Executive Apartments
rubel.miah@marriott.com
We waren er voor één nacht. Pluspunten: Verzorgde propere kamers, lekker uitgebreid ontbijt, parking in het hotel, zwembad en fitness, centrale ligging. Minpunten: Het zwembad was niet echt proper (randjes moeten een gekuist worden), men spreekt hier enkel Frans en Engels, tijdens de week dubbel zo duur als in het weekend, harde bedden. Maaaaar ik zou er wel nog terugkomen.
Dear Valued Guest,
Thank you very much for your recent post. We are delighted that you enjoyed your stay with us, in particular the comfort and cleanliness of our nicely appointed guestrooms, delicious breakfast, along with the pool and fitness center. We have well noted your comments regarding the cleanliness of the swimming and will share your comments with the company managing the spa and fitness to ensure that this was an isolated incident corrected moving forward. Please accept our sincere apologies for that. We are glad to hear that you are planning to come back and are looking forward to welcoming you back soon at the Renaissance Brussels Hote.
Prima kamers, een uitgebreid en prima verzorgd ontbijt, maar vooral de service van dit hotel maakt dat ik niet aarzelde om opnieuw hier te logeren. Men spreekt de talen prima en werkt efficiënt om bijvoorbeeld bagage voor een tijdje te bewaren.
Vlakbij Europees parlement, en dus ook vooral geschikt voor zakenmensen. Kamers zijn proper maar geen ziel. Kleine badkamer met douche in bad en wc in badkamer.
Ontbijt correct. Vergaderzalen met daglicht.
S’avonds diner met grote groep in zaal, middelmatig qua eten.
Dear Axel D,
Thank you very much for choosing the Renaissance Brussels Hotel and for taking the time to share your feedback regarding your stay.
Please note that your comments will be shared with the entire team as we strive to continuously improve our geust services.
I wish you an excellent day.
Kind reagrds,
Bertrand Guie
Front Office manager
Bertrand.guie@marriott.com
Ik zit in de bar van het hotel met een collega. Plots heb ik dringend een rustig hoekje nodig voor een live interview op de radio. Aan de balie word ik snel, vriendelijk en gratis geholpen door Melissa, ☺
