JOIA Paraiso by Iberostar
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JOIA Paraiso by Iberostar
Ctra. Chetumal - Puerto Juárez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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Gem. € 1.093 per nacht, 22/1 - 23/1
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Locatie
Ctra. Chetumal - Puerto Juárez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
Naam/adres in plaatselijke taal
Routebeschrijving
Cancun Airport
32.4 km•
Alle vluchten bekijken
Aerodromo de Playa Del Carmen
19.2 km•
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51 restaurants
binnen 10 kilometer
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De aanpak van Tripadvisor met betrekking tot beoordelingen
Voordat Tripadvisor-beoordelingen geplaatst worden, gaan ze door een geautomatiseerd trackingsysteem dat informatie verzamelt en de volgende vragen beantwoordt: hoe, wat, waar en wanneer. Als het systeem iets detecteert dat mogelijk in tegenspraak is met onze communityrichtlijnen, wordt de beoordeling niet gepubliceerd.
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Once again another great getaway. Really sad to see the chocolate sea.( seaweed) we are ocean people and the grand has the best when it does not stink so bad you can’t even sit at the beach and enjoy. With that said it is not the fault of the grand and if we had to be anywhere where this is happening the grand is the best place to be.
Ivan our concierge made our trip, Ivan was amazing and made sure we knew we are still welcome. I could do a whole review on the all the great things Ivan brings to the Grand. Aaron a star fríend is an amazing addition the the Grand. Always excited to see Aaron again at the shows. So wonderful to get that hug from Mirna she is so nice. Elizabeth at the pool went out of her way to bring me something I admired on her, on her day off, talk about above and beyond. Delfino in the buffet still giving amazing service. Alajandro and Luigi at the Rhapsody will make your trip so fun,the talent that goes into the drinks they make is amazing. The main buildings in the hotel and restaurants are very warm. Didn’t effect us until a few days in when we had gotten more exposure to the sun. Fist time experiencing this hope it’s not permanent. Humberto at the pool bar is a really great bartender we noticed his absence on his day off. I will say that I was leaving my jewelry out and phone and laptop just laying out and not one thing was ever missing. Guadalupe was our housekeeper and I am so grateful because leaving expensive items out is not the norm for us. Once again thank you IGP for another great vacation.
Ivan our concierge made our trip, Ivan was amazing and made sure we knew we are still welcome. I could do a whole review on the all the great things Ivan brings to the Grand. Aaron a star fríend is an amazing addition the the Grand. Always excited to see Aaron again at the shows. So wonderful to get that hug from Mirna she is so nice. Elizabeth at the pool went out of her way to bring me something I admired on her, on her day off, talk about above and beyond. Delfino in the buffet still giving amazing service. Alajandro and Luigi at the Rhapsody will make your trip so fun,the talent that goes into the drinks they make is amazing. The main buildings in the hotel and restaurants are very warm. Didn’t effect us until a few days in when we had gotten more exposure to the sun. Fist time experiencing this hope it’s not permanent. Humberto at the pool bar is a really great bartender we noticed his absence on his day off. I will say that I was leaving my jewelry out and phone and laptop just laying out and not one thing was ever missing. Guadalupe was our housekeeper and I am so grateful because leaving expensive items out is not the norm for us. Once again thank you IGP for another great vacation.
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Datum van verblijf: mei 2019
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Antwoord van Quality Manager I, Quality Manager bij JOIA Paraiso by Iberostar
Gereageerd op 10 mei 2019
Dear guest, Thank you for once again choosing Iberostar Grand Paraiso to enjoy of a relaxing getaway. It is a pleasure to read that you really enjoyed your stay with us. On behalf of Mirna, Aaron, Elizabeth and all the members of our staff we thank you for trusting in Iberostar and for being part of our family. Thank you as well for sharing with our future guests that you corroborated that our staff is truly committed to our guests’ wellbeing. We will be delighted to welcome you back once again. Kind regards, Quality Manager Iberostar Grand Paraiso
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
Our stay was 4/30 - 5/4 of 2019. Our stay here was great, the resort was well kept, clean, and very fancy compared to other resorts we have stayed at. The pool areas were perfect and well kept, also used the indoor pool a lot at the spa. The food was different than what I am used to (expected in a different country) but not bad at all. Just plan to eat and drink A LOT because there is plenty to have. Service throughout the resort was great, never had to wait for anything very long.
PLEASE READ: The resort "credits" of $600 are not like a gift card to use as you want as advertised. They are essentially a discount credit and you can only apply so much. I. e. a $100 massage is $20 off, taking away 20 from 600.
PLEASE READ: The resort "credits" of $600 are not like a gift card to use as you want as advertised. They are essentially a discount credit and you can only apply so much. I. e. a $100 massage is $20 off, taking away 20 from 600.
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Beoordeling verzameld in samenwerking met Iberostar
Datum van verblijf: mei 2019
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Antwoord van Quality Manager I, Quality Manager bij JOIA Paraiso by Iberostar
Gereageerd op 10 mei 2019
Dear guests, Thank you for choosing Iberostar Grand Paraiso as your destination for your second honeymoon. It is gratifying to know that we exceeded your expectations thanks to the efforts of our outstanding staff, our excellent gastronomy, and beautiful facilities. Furthermore, we would like to thank you for sharing your suggestions to our future guests. It will be a pleasure to welcome you back once again and create another "Shining Experience" together. Best regards, Quality Manager Iberostar Grand Paraiso
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
Well needed rest, relaxation and pampering! Our butlers (Mariana, Victor, Daniel, Ivan) were awesome as usual! So good to see Mirna again! Had fun with the entertainment team, Enzo and Sailin do a great job! We even tracked down Leslie at the Del Mar for a sweet reunion! Octavio was very attentive as usual, great food! Salavatore finally got us to join the Club, so we’ll be back again soon. Go to the Rhapsody Bar for custom exotic drinks!
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Datum van verblijf: mei 2019
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Antwoord van Quality Manager I, Quality Manager bij JOIA Paraiso by Iberostar
Gereageerd op 10 mei 2019
Dear guest, Thank you for choosing Iberostar Grand Paraiso as your holiday destination. We are delighted to read that we offered you once again the relaxing vacation you well-deserve. Moreover, we are happy to learn that our butlers, pool concierge, Entertainment staff, chefs and our The Club team, exceeded your expectations and offered you a memorable stay. Once again, thank you for recommending our resort and our fabulous Rhapsody Bar, where our guests can taste exotic drinks. We look forward to welcoming you back for another amazing experience. Sincerely, Quality Manager Iberostar Grand Paraiso
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
I was undecided on what to give the hotel, but based on the totality I need to give my first one star review.
It started with check-in. Since I had a oceanfront corner suite so we had a private check-in. There was no waiting at the normal check-in, we had a fifteen minute wait. After complaining that we did not want to wait, they took us to our room. We asked for a room upgrade which we were told may be available during the week.
Our room was beautiful and clean. We had requested light beer, champagne and vodka in our room before we came down. None of our request were there. We asked the concierge who said they would bring it to us except the vodka. The vodka if you want premium vodka, we need to ask or it gets charged to you. When I called they also told me that I would be charged. They delivered the champagne but not the light beer until our second request.
That night after the room was cleaned there was a note for us to get our discount coupons. I go down to get the coupons the next day and I was told they needed my wife since they need to explain them to us. My wife was at the pool and I was not going to get her. I told them they can explain it to me, they told me I needed her there. I asked for a manger. While I was waiting for the manager they gave me the coupons with no explanation. I explained the situation to the manager. She apologized which happens a lot by staff. One of the coupons was for a room upgrade which is not available. That was basically the same for all the coupons, you were not able to get what you want.
One thing I did get my vodka in the room at no charge.
The food at the hotel was adequate not great. The best restaurant was Toni's. If you want to go to a show do not go to a late dinner, the Hibachi took us 30 minutes late and the minimum a meal at the restaurants took was one hour and forty five minutes.
There were days at the pool that the bar ran out of specific beers or alcohol, which should never happen. The ice was not frozen cold enough and melted quickly.
The servers at the pool bar and the waitresses were good but overworked. On a Saturday at 11, there was one bartender, not enough for the number of people.
We broke something outside our room by the door. I told the concierge as we were leaving the room. Three hours later, it was still there and I had to tell them again.
The hotel while it is being maintained is a bit of an issue. We had an outdoor hot tub and the maintenance people were walking and working right by the patio.
On Friday night they were supposed to have a casino for 45 minutes,. We get to the theater where it was supposed to be and there was no one, not even one worker there. We went to the front desk who had no idea that they were having a casino night until I showed it to them on their board. It took 20 minutes and more apologize from management.
Even when we were getting ready to leave, I went to confirm my pick up, they told me that they did not have me in the system. I again had to complain to management. I would have thought they would have wanted to get rid of me.
The sea weed on the beach is terrible and even though you see trucks that ride up and down the beach all day it never cleaned it up in front of the Grand.
The hotel is beautiful and well maintained. They need to hire additional staff.
I have stayed at Iberostar Grand Bavaro multiple times and there every one knew your name, not at the Grand Paraiso.
This stay may have ruined me from staying at an Iberostar hotel in the future.
This is not a five star hotel by any measure.
It started with check-in. Since I had a oceanfront corner suite so we had a private check-in. There was no waiting at the normal check-in, we had a fifteen minute wait. After complaining that we did not want to wait, they took us to our room. We asked for a room upgrade which we were told may be available during the week.
Our room was beautiful and clean. We had requested light beer, champagne and vodka in our room before we came down. None of our request were there. We asked the concierge who said they would bring it to us except the vodka. The vodka if you want premium vodka, we need to ask or it gets charged to you. When I called they also told me that I would be charged. They delivered the champagne but not the light beer until our second request.
That night after the room was cleaned there was a note for us to get our discount coupons. I go down to get the coupons the next day and I was told they needed my wife since they need to explain them to us. My wife was at the pool and I was not going to get her. I told them they can explain it to me, they told me I needed her there. I asked for a manger. While I was waiting for the manager they gave me the coupons with no explanation. I explained the situation to the manager. She apologized which happens a lot by staff. One of the coupons was for a room upgrade which is not available. That was basically the same for all the coupons, you were not able to get what you want.
One thing I did get my vodka in the room at no charge.
The food at the hotel was adequate not great. The best restaurant was Toni's. If you want to go to a show do not go to a late dinner, the Hibachi took us 30 minutes late and the minimum a meal at the restaurants took was one hour and forty five minutes.
There were days at the pool that the bar ran out of specific beers or alcohol, which should never happen. The ice was not frozen cold enough and melted quickly.
The servers at the pool bar and the waitresses were good but overworked. On a Saturday at 11, there was one bartender, not enough for the number of people.
We broke something outside our room by the door. I told the concierge as we were leaving the room. Three hours later, it was still there and I had to tell them again.
The hotel while it is being maintained is a bit of an issue. We had an outdoor hot tub and the maintenance people were walking and working right by the patio.
On Friday night they were supposed to have a casino for 45 minutes,. We get to the theater where it was supposed to be and there was no one, not even one worker there. We went to the front desk who had no idea that they were having a casino night until I showed it to them on their board. It took 20 minutes and more apologize from management.
Even when we were getting ready to leave, I went to confirm my pick up, they told me that they did not have me in the system. I again had to complain to management. I would have thought they would have wanted to get rid of me.
The sea weed on the beach is terrible and even though you see trucks that ride up and down the beach all day it never cleaned it up in front of the Grand.
The hotel is beautiful and well maintained. They need to hire additional staff.
I have stayed at Iberostar Grand Bavaro multiple times and there every one knew your name, not at the Grand Paraiso.
This stay may have ruined me from staying at an Iberostar hotel in the future.
This is not a five star hotel by any measure.
Meer lezen
Datum van verblijf: mei 2019
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Antwoord van Quality Manager I, Quality Manager bij JOIA Paraiso by Iberostar
Gereageerd op 8 mei 2019
Dear guest, First and foremost, we would like to thank you for sharing your review about your recent stay at our resort. We are delighted to hear that our beautiful and well-maintained resort, our gastronomic offer and entertainment activities were of your liking. On the other hand, we regret to hear that some aspects of your stay did not meet your expectations. We assure you that we will forward your comments to the departments involved, in order to improve our service and avoid these situations from happening again in the future as our main goal it is to provide our guests with the most amazing vacation experiences. In addition, we would like to thank you for your suggestions, they will help us to improve our service. For us, it will be a great honor to welcome you once again and pamper you with the exceptional service that has always characterized our brand and of which we take great pride. Best regards, Quality Manager Iberostar Grand Paraiso
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
I went here for a wedding and it was a nice all inclusive place with white sandy beaches. I loved having the fully stocked fridge of DOS XX. Lol. And the buffets were fun too but def get old fast. So make sure you don't try to fill you plate with a bunch of stuff. Take it one meal at a time lol.
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Datum van verblijf: juni 2018
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Antwoord van Quality Manager I, Quality Manager bij JOIA Paraiso by Iberostar
Gereageerd op 8 mei 2019
Dear guest, Thank you for having chosen Iberostar Grand Paraiso as your recent holiday destination. It is an honor for us to know you enjoyed your stay during the wedding you attended. Also, thank you for letting us know the aspects you enjoyed the most, such as our fabulous beach, amenities and gastronomic offer. We will take note of your observation as well, as it is of great help in the improvement of our service. We hope we can have the pleasure of welcoming you once again in the close future. Kind regards, Quality Manager Iberostar Grand Paraiso
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
Try going thru the Iberostar app… enjoy your vacation, hope you don’t drink Pinot Grigio - there is none … and god forbid you’re a smoker… you’re treated like a leper
Have not been to Grand but have been to Haven and loved it!! Debating on going back there again vs Grand bc we know we already love it but want to try somewhere different.
…
Carribeanvisitors heeft een tip geschreven jan 2020
Rotterdam, Nederland93 bijdragen64 nuttige stemmen"zeezicht kamer"Volledige beoordeling lezen
"Wij hadden een standaardsuite en deze voldeed voor ons prima. Mooie propere moderne kamer met groot bed en alle luxe."Volledige beoordeling lezen
"Alle kamers zijn het zelfde wil je zee zicht betaal je ervoor. Maar zeezicht krijg je ook genoeg vanaf je strandstoel."Volledige beoordeling lezen
"Er zijn kamers met oceaanzicht maar hier betaal je meer voor. De andere kamers kijken uit op tuin of zwembad."Volledige beoordeling lezen
PRIJSKLASSE
€ 448 - € 780 (Op basis van de gemiddelde tarieven voor een standaardkamer)
OOK BEKEND ALS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATIE
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
AANTAL KAMERS
310
De prijzen worden geleverd door onze partners en geven de prijs per nacht weer, inclusief alle belastingen en toeslagen die bekend zijn bij onze partners. Bekijk de website van onze partners voor meer informatie.
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