Antwoord van Ana Martinez cots, Director General bij Gran Hotel Flamingo
Gereageerd op 11 okt 2023
Thank you for sharing your opinion, which may help and clarify situations for future guests. We repeat again, as indicated on the websites and sales pages of our hotel, and you can also see it in the reviews, we have different types of rooms and each one has different services, facilities and prices, as can happen in many Hotels , On its own website and on sales pages such as booking.com, Expedia, it is very well specified which services are opted for according to the reservation and price on the page. All hotel sales websites have the correct information provided to them from the hotel, to publish the correct thing on their websites and if not we close sales, we are pending and review it, to avoid confusion. We always advise that if you have any questions you always consult your own website or booking.com or Expedia, which is where the information is always correct and if you have any questions you can also contact the hotel and ask anything. We have two types of double rooms, the double ones like yours, which can be seen in the photos and description of what services it has and which pool corresponds to it, which is on the main floor of the hotel, or the Superior or Premium rooms, which are completely renovated and which are the only ones with access to the Avana rooftop Private Club and its services and which are more expensive for what they offer, logically, and you cannot pay for access, you can only access it with the reservation of Superior or Premium rooms It is very important that when making reservations you carefully consider what you want, to avoid confusion once you are at the hotel. We hope that this information can once again help future guests and believe us, we do not want to deceive anyone or confuse, and as in many hotels there are room categories and different prices and this is for the services or facilities depending on the room and price to be paid. We will check again, the website where you have booked, that the information is all correct as it should be, because the hotel gives the correct information to all its distributors. We are very sorry to read what you say about the food because we have not had any poisoning, and you did not communicate anything to us during your stay regarding this issue. We do not have full board in the hotel or all inclusive, which indicates that you also ate and drank outside the hotel. We are very sorry for not meeting your expectations. Ana, quality department