Immaculately clean, super friendly staff, good hot breakfast. Person at check in , upon inquiring, gave us a recommendation for dinner (Mexican); it was very close and very good. We travel this route from Indiana to Florida and will stay again.
My family and I are were traveling to Florida for our first trip in over a year since the pandemic started. We did our research and decided to stop and stay at your Comfort Inn and Suites Millbrook- Prattville. There is a sign on your front doors saying”Must wear a mask to enter” - please keep in mind for what occurred our checkout morning at breakfast. My husband and I went down early to have the complimentary breakfast. There were two other couples but everyone was very respectful and kept our masks on while getting our food and then would take them off as we ate. I hadn’t got my food yet as I was feeding my 18-month old. Since I was going to be getting up to get my food in a minute, once my husband returned with his breakfast, I just kept my mask on. During this time, one of the EMPLOYEES(!), came over and aggressively said to me “you didn’t have to wear that here” indicating my mask, and trust me it wasn’t friendly. She was older, with long, darker hair with some grey. Unfortunately she was maskless and without a name tag. I was completely caught off guard and tried to laugh it off and she kept on by saying “ by here, I mean Prattville”. She then walked to a staff door and made a comment to another guest wearing a mask as well. To say I’m disgusted doesn’t even cover it. Not only did she come very close to my maskless daughters (she was leaning on our table) but to made feel uncomfortable by the staff at a hotel I paid $220 at is completely unacceptable. Her tone and demeanor was unlike anything I’ve ever experienced in hospitality before. To be made to feel unwelcome and judged by the staff of the hotel where my family was guests is completely unprofessional and to say I’m upset an understatement.…
Buddies golf trip chose this hotel for golf trip to Capitol Hill. Recently renovated and really cool. Very clean and people were friendly. I use to travel a lot and thought this was the best renovation ever. Clean, quiet, reasonable price, safe, great breakfast, what more can you expect.
Great hotel! We really enjoyed our stay. The rooms were updated clean and extremely comfortable. Light breakfast on site. The staff was friendly. Very quiet location, close to interstate and restaurants.
Clean rooms. Friendly staff. Lots of restaurants nearby. Really enjoyed our stay. We had a 1 o'clock appointment and they allowed us an early check-in. Room was on the ground floor just as we had requested. When in the area in the future this will be place to stay!