Keystone Ski & Ride School

Keystone Ski & Ride School Beoordelingen

Keystone Ski & Ride School
4.5
Lessen & workshops • Ski- & snowboardgebieden
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4.5
136 beoordelingen
Uitstekend
97
Heel goed
16
Voldoende
8
Slecht
11
Vreselijk
4

Jake7271
3 bijdragen
mrt. 2022
I purchased a private lesson for my two daughters. During the private lesson, the instructor left my five year old daughter alone for over ten minutes at the top of the mountain. This is unacceptable.

I was willing to allow that this was some type of extreme mistake, except three days later, my older, 9 year old, daughter had a group snowboard lesson. I signed my daughter up for beginner lessons on purpose, as she had only ever been snowboarding once before. However, the instructor decided to change her to a more advanced class. She was unable to keep up and fell many times, injuring her face. Then, later, the instructor left her at the top of the hill and did not notify my wife or me that she was gone. When I went to pick her up at the end of the day, no one spoke to me, and I asked multiple staff where my daughter was. No one knew.

After every other parent had left with their child, I alone remained. I frantically asked staff where my daughter was, and no one could tell me. Her instructor also did not tell me anything and instead left the pickup area and never came back. After waiting another ten minutes past pickup time, a different instructor came around the corner with my daughter, who was distraught. Her instructor had left her, and never sent anyone to look for her. My 9 year old daughter sat crying alone on the hill, and bravely decided to seek out anyone with a uniform to get help. No one was even looking for her, and no one had been informed that she had been left by her instructor.

I am very disappointed by this ski school, and they are quite lucky that I have not reported them for child endangerment. They are flippant about caring for children.
Geschreven op 23 maart 2022
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

PassportUKUSA
2 bijdragen
mrt. 2022
Alfons Reinig is a skilled, caring and super patient ski instructor!  
Previously I skied almost every weekend and most mornings a week during ski season for several years but that was 30 years ago. I tried to get private lessons, then group lessons prior to arriving at Keystone but everything was booked.  I ventured out onto the slopes with my husband, but it is NOT like riding a bike!  The more I tried, the worse I got. Eventually, I checked the ski school for no-shows and met my ski savior - Alfons - who calmed me down and got me skiing again. What a gem and solid professional!  Alfons has 18 years of instruction experience and has definitely put in his 10,000 hours
Geschreven op 7 maart 2022
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

Sabrina P
2 bijdragen
nov. 2021 • Vrienden
Phenomenal staff. From equipment pickup to ski school, the process was very organized. Be sure to tip your ski/ride instructor. All of the staff are wholly underpaid for the work they do and considering cost of living in the area.
Geschreven op 20 november 2021
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

KittyBarrow
Nashville, TN45 bijdragen
mrt. 2021 • Zaken
We signed up for group lessons and had 5 in our group. Lucky we were assigned to Eric Alfon. We probably looked like a group that no one would want and Eric stepped up to the challenge. Possibly to his surprise, we caught on very quickly. None of us had never skied and our ages were 23, 43, 49, 50 and 51. All women.
By lunch time he said we learned everything that usually takes all day so we spent the afternoon learning more advanced skiing. Eric even did a video of each of us at the end of the day to show us what we did well and what we can work on next time. We will be back next year and we will ask for Eric!
Geschreven op 28 maart 2021
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

Melinda
4 bijdragen
mrt. 2021 • Gezinnen
My daughter had a lesson here and ended up with a one on one even though we paid for a group. Although the staff was a little late to check in once she got started all was good. The lesson was 2 1/2 hours and she (under 7) left happy and learned some new skills. Nick her teacher gave us a detailed report of how the day went and tips on where to go next with her skills. Our daughter was comfortable and enjoyed the lesson.
Geschreven op 27 maart 2021
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

Bbear72
Colorado30 bijdragen
mrt. 2021 • Gezinnen
My kids have had at least 5 full day lessons here and they were all great. Marissa and Ian, the last 2 snowboard instructors for my older kid, were absolutely wonderful. They really improved my kid’s skills and confidence on blues. When the lesson was done, they gave a lot of detail on areas of improvement. I learned just by talking to them! Definitely take lessons here!!! Some advice-yes, the beginner group lessons tend to be crowded but they tend to be much less crowded once you keep taking the advance lessons.
Geschreven op 25 maart 2021
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

feb. 2021
Do not pre-pay for any lessons. Customer Service will not work with you and they don't care. They are corporate and will not bend on the refund policy even if you are in a FEDERAL EMERGENCY DISASTER DECLARATION and are without power, water and all roads and airlines closed. It doesn't matter, they do not care. They will keep your money and tell you that's how it is, meanwhile they sell your paid lessons to someone else and you find out your pass was scanned and used. They don't care! Bad customer service!
Geschreven op 13 maart 2021
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

Texasteacher98
Dallas, TX36 bijdragen
jan. 2021 • Gezinnen
If I were just reviewing the kids ski/snowboard school, I would absolutely give five stars from start to finish. The booking agent over the phone was helpful and determining what best fit my son. We bought the lessons and the lift tickets but told her we would rent equipment elsewhere. When then booking my own lesson, she forgot to book a lift ticket ... which was honestly a very easy fix when I checked in to school. There wasn't a lot of signage to find where the ski school for adults meets because it was almost in a alcove behind a building. But again, that was a small complaint. My son did snowboard school and his instructor was Ian. He was kind and patient and my son had a blast. He learned so much and was able to snowboard on his own in the afternoon. Ian also made sure to come and talk to my husband about what he needs to continue working on. My experience was the complete opposite with Matt. I was the only girl in a group of athletic young men who caught on very quick. He spent most of his attention teaching them. When going down a small hill, I was nervous and angled my skis to slow myself down. He told me I needed to go faster. When I said I didn't want to, he abruptly told me, "well, then you aren't skiing." I took a break at the bottom only to be completely ignored. After being so frustrated to the point of tears, he told me that I should have known skiing is a speed sport, told me there were only 10 minutes left and then walked away. At that point, I was too scared to even try again.
Geschreven op 3 januari 2021
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

Kathy C
Keystone, CO39 bijdragen
jan. 2021
Well, we picked up our granddaughter from ski school hoping to be able to go down schoolmarm with her, and what we got was a solid blue skier! She has been to Keystone Ski School for the last few years. We didn't know how well she actually could ski! What a pleasure it was to see your 7 year old grand daughter out ski us all.
We've always had friendly instructors that made us feel good about leaving her in their care. I am sorry I don't have all the names of the instructors that taught our grangirls to ski. Anthony was last instructor for the older girl. Ericka and Fran took care of the younger sister. Next year she will be ready to ski with the family. Hats off all instructors.
Geschreven op 1 januari 2021
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

MandiZmouth
Dade City, FL29 bijdragen
nov. 2020
Our son wanted to learn to snowboard for his 18th birthday. We booked a private half-day family session with Adam Jones. He was amazing. Our 12 year old got tired towards the end and he kept her engaged in watching her brother learn. He is a fabulous teacher. I would definitely recommend the ski and learn school at Keystone. FYI, Keystone put in place social distancing and safety rules (instructor rides in gondola alone and family rides separately, etc). Everything about our visit was great.

After a half day lesson and few falls on his first run down the mountain, the boys loved it!
Geschreven op 4 december 2020
Deze beoordeling is de subjectieve mening van een lid van Tripadvisor en niet de mening van TripAdvisor LLC.

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