Dear Sergio, We are very sorry that this is your impression of your visit and honestly we are a bit surprised. I had a look at your WhatsApp communication with our reception. Based on that you cancelled the lessons since you did not want to take the risk to come from Hurghada to El Gouna, again and not take a lesson in the end. This we completely understood and it was completely fine for us even though we scheduled you in a couple of times. In general we work exactly the opposite of what you assume: for KBC the customer comes first, we focus on the guest and not on the income. Because of that guests come back and we have a huge number of return customers. This is in the end better for the business than one time having a lesson in bad conditions. We want our guests to succeed. This is why we only teach in conditions that make this possible. In addition safety comes first! Which means we do not teach in off-shore wind. That is why we had to postpone lots of lessons within the last weeks. Whenever there were side/side-on-shore 12-14 knots we definitely were teaching. We are sorry that our reception did not feel your urge to give it a try. Reading your WhatsApp messages I didn´t sense it either and can not blame them. If students really want to give it a shot even though we believe that the conditions are not good we offer each guest to give it a try - free of charge. If the students agree on the water that the conditions are not good, we do not charge the try. It is in the end part of the learning process to as well try bad conditions to figure out and feel why they are not good. We are sorry that it did not work out while you were here. If you are ever in El Gouna, again we would be happy if you would give us a second chance. Otherwise we wish you all the best and lots of lovely kitesurfing sessions. Take care! Sunny regards from El Gouna, Birte