GardaOnBike Tours
GardaOnBike Tours
4
9:00 - 13:00, 15:00 - 19:00
Maandag
9:00 - 13:00
15:00 - 19:00
Dinsdag
9:00 - 13:00
15:00 - 19:00
Woensdag
9:00 - 13:00
15:00 - 19:00
Donderdag
9:00 - 13:00
15:00 - 19:00
Vrijdag
9:00 - 13:00
15:00 - 19:00
Zaterdag
9:00 - 13:00
15:00 - 19:00
Zondag
9:00 - 13:00
15:00 - 19:00
Over
Riva Del Garda, Trentino-Alto Adige, Italië

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14 beoordelingen
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Kevin M
3 bijdragen
sep. 2018 • Stellen
Went out for two days with Garda on Bike, excellent tour with top class guiding by an experienced tour guide who was totally aware of the levels of fitness/skills he had in his group and adjusted the pace accordingly. full marks
Geschreven op 28 september 2018
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

Linda D
Bnei Tzion, Israël72 bijdragen
jul. 2017
My husband and I rented bikes for four days from Garda on bikes - endure bikes for two days and free ride bikes for two days. All bikes were in excellent condition and when we noticed that one needed new brake pads, they immediately changed them. We joined 2 XC tours and 1 DH group tour and really enjoyed them. Both guides, Stefano and Franco were super friendly, chose a pace that worked for all participants and were able to share their knowledge about the area with us. After one day of riding with either of the guides, they can easily tell you which routes are suitable for your riding skills level. The store itself has an excellent selection of clothing, and had the best variety of women's free-ride pants that I have seen. We will definitely return to Garda and Garda on bikes will be our first stop!
Geschreven op 2 augustus 2017
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

Reinhard A
2 bijdragen
jul. 2017 • Gezinnen
Hallo, meine Mädels und ich liehen uns gestern 3 E-Bikes bei GardaOnBike aus. Der Erstkontakt war freundlich. Der Verleihpreis für einen Tag in Ordnung.Die Bikes selbst waren es aber leider nicht. Schlecht gewartete Bikes können so einen Urlaubstag auch vermiesen.
Bei mir war die Hinterbremse defekt - die bremste andauernd leicht mit, was bei einer Bergtour nicht lustig ist.
Bei einem anderen Bike setzte anfänglich kurzfristig der Motor aus. Der dann zur Halbzeit zur Gänze ausfiehl(!!).
Die Rückgabe der Bikes war eine Katastrophe. Auf unsere "Anregungen" bzw. Hinweise, dass die Bikes nicht in Ordnung waren, kam NICHTS. Keine Kulanzlösung, da wir durch den Ausfall des Motors die Tour abgebrochen haben und 3 Stunden früher die Bikes zurück gaben. Der GardaOnBike-Mitarbeiter meinte nur, dass könne bei Regen schon passieren!!! Aus meiner/ unserer Sicht dürfte es nicht passieren und wenn, dann würde ich eine Kulanzlösung anbieten und die berechtigten Mängel nicht einfach negieren.
Im Gegenteil. Ein "schiefer" Sattel wurde kritisiert und ich sollte diesen bezahlen, da er defekt sei und ausgetauscht werden müsste
Fazit: Preis in Ordnung - Qualität der Bikes: mangelhaft - Service: unfreundlich, kein Verständis, spielten Qualitätsmängel der eigenen Bikes runter - hatte kein Interesse die Kunden zufrieden zu stellen. Einen Stern gibts für das freundliche Erstgespräch.Leider war die Dame bei der Rückgabe nicht anwesend.
Schlussendlich merkt man eindeutig: da will wer nur Geld machen!!! Daher rate ich:
FINGER WEG!! - Ausser ihr wollt im Urlaub Probleme und Streit.
Geschreven op 25 juli 2017
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

ASnyder613
Huntertown, IN43 bijdragen
apr. 2017 • Alleen
Because I was only going to be in Garda for a single day and desperately wanted to try downhill mountain biking, I contacted GardaOnBike/Garda Bike Store nearly three months in advance to see what they could offer. Though they typically only set their schedule two weeks at a time, Carlos offered to write me in, and then set their tour schedule to fit my needs. When I arrived in Garda, they got me set up on a great Cannondale Trigger, and though there were only two participants, set off on our tour. The guide, Davido(?), was friendly, spoke English well, and informative about the area, it's history, as well as other mountain biking in the area. I chose a "beginner" downhill tour, having been previously warned about the general difficulty of the trails in the area, and it was perfect--a good mix of challenging semi-technical downhills, easy and flowy singletrack, and some paved connection trails with incredible scenic views. I had an awesome day!
Geschreven op 13 april 2017
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

Charlotterdavie... D
Londen, UK20 bijdragen
jul. 2016 • Stellen
Hired two bikes just before the store closed for a full day rental. We wanted to go for a cycle at 7.30am before it got hot but as the store didn't open until 9am we were charged an extra £20 euros for us to have the bike overnight. We walked 2 minutes back to the hotel (we are staying at the Lido Palace) with the bike where it was stored overnight. Woke up in the morning to a punctured tire. Not having changed a tire before neither of us nor anyone at the hotel were able to change it.

We waited until 9am to take it back to the shop, where we asked for our money back as we had a tour booked for 11 so we couldn't now use the bikes. The female blonde lady and dark haired guy who obviously managed the place dealt with the situation awfully and were very rude.

Customer service isn't their forte, getting money is obviously all they are interested in. They told us it wasn't their problem irrespective to the fact we hadn't yet ridden the bikes, and if we can't change a tire we shouldn't hire bikes (we weren't asked if we could change a tyre prior to taking the bikes). They continued to claim that in Italy you "can't offer refunds" and eventually, after 20mins if arguing, gave us a gift voucher (the amount of bike hire minus the 20 euro overnight charge) and advised us to try and sell to another customer. This was pointless as they ensured we were left waiting long enough to miss the morning rush of people. We were also leaving the following morning which they were aware of.

Whilst standing there trying to sort out the situation two other people came in with tyres that had punctures.

If you aren't seasoned cyclists probably best to go hire from another company who's motive isn't to make money at all costs and customer service isn't to shout and laugh in the face of your customers.

On a positive note the Suns come out! :)
Geschreven op 22 juli 2016
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

Anthony T
7 bijdragen
aug. 2015 • Gezinnen
Myself and my 17 yo son did the 'gola cross roads' tour - around 35 km I think - we were led by Matteo. It was a really well organised ride, Matteo is a great rider who understood the abilities of his mixed group- some very fit but not so hot downhill and the opposite :-)
The ride was a really good mix of climbs and single track - some of it quite technical.
Fantastic day!
Geschreven op 6 december 2015
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

Leo966
Nuoro, Italië814 bijdragen
aug. 2015 • Gezinnen
Negozio Cannondale, assistenza tecnica MTB e tour organizzati per tutti i livelli. Mio figlio ha fatto dei tour con Stefano ed è rimasto sempre entusiasta. Ogni tanto un po' di confusione per l'organizzazione o annullamento tour.
Geschreven op 17 augustus 2015
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

vitsku
Tampere, Finland72 bijdragen
jun. 2015 • Stellen
I had really nice day whit Matteo when I did my "test drive" on MTB.
Day was ** for fitness and it was challenging enough but not too easy. And if you felt that trails are too hard Matteo tells easier way.
So my experience was really nice and definitely come again next time.
Geschreven op 29 juni 2015
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

Tccron
Gloucester, MA64 bijdragen
jun. 2015 • Vrienden
Garda on BIke, and Garda Bike Shop, are run by a guy named Carlo, who is very charismatic and great about getting people excited to do things.

Aside from the chaos that seems to greet one at every entrance, we also had a bad experience with the quality of the equipment/support.

While Carlo seems to be a really nice and concerned person, he is not so great about details, and his support staff (especially what seemed to be the head front desk woman) have very poor customer service skills, seeming relatively unconcerned for customer's happiness.

Problems with equipment could cost you dearly if you entrust yourself with them. Here is our story:

We rented top-level road bikes, and asked about a good, challenging ride. We decided on Monte Velo, which includes a 13k climb. Just a kilometer from the top, my friend's tube burst (without any road problem). When we went to replace the tube, it seems that prior renters had changed the replacement tubes in the kits without telling the shop, and leaving tubes with holes in the replacement sets on the bikes. So, we are in the middle of nowhere, with no tubes, no seal kit, no nothing.

We called the shop. Despite the fact that they have a van sitting by the entrance, they said "what do you expect us to do?" and essentially told us that we were on our own, and that we should "try to get to Arco to get a tube" (Arco was 15k down, and then back up, the mountain). The only people passing us were mountain bikers, who offered to help, but didn't have tubes that would fit in our bikes.

Somehow, I was able to borrow a car (long story, but Marco at the restaurant at the pass is an amazing guy), and get to Arco (near the bottom of the mountain). I brought the whole tire, in case there was something wrong that we were missing. At the bike shop at Arco (BicBike - highly recommended, much more so than Garda Bike Shop) the owner said, 'of course your tube popped, this tire needs to be replaced'. So 30 Euros later, I now have a wheel/tire/tube that works, and I drive back up the mountain to meet with our bikes. We have now been fighting this problem for three hours and we are worried about getting back by dark.

I know that 'stuff happens', but how people respond when it does seems to me to be the test of an organization.

When we returned to the shop and told them what happened, they said, 'where is the tire'? I said 'back at the shop in Arco'. We were riding road bikes, I couldn't exactly carry it with me. They said, without the tire, we can't do anything for you. Not only this, the head desk woman was completely without empathy for the pretty bad day we'd had because they hadn't checked to see if their replacement tubes were any good.

We thought we should be, at least, reimbursed for the tire (I had a receipt), or get that days rent for free, given what happened. The woman said, 'the best I can do is give you free bikes for tomorrow'. But, we were already scheduled to hike. The woman also said something about not being able to credit us back, because 'this is Italy', or some such story.

If you rent from them, be really careful, and build in considerable extra time for delays and other craziness.

PS
Another couple of stories on Carlo: I called and spoke to him before my trip, and told him the exact dates we would be there, and that we would be renting road bikes. We were coming in the next week, and he said, "that's great, I'll take you out road biking on a guided ride". That must have been a figurative "I", because when we arrived a week later, Carlo said: 'I'd love to take you out but I have a tour of English mountain bikers that I am leading". Also, there was nobody else at the shop who wanted anything to do with road cyclists, they are all mountain bikers.

A final story: when we came to rent bikes our second day, there seemed to be more chaos than usual. It turns out a full group of mountain bikers had called to reserve equipment for a ride, but Carlo hadn't written it down, so they were completely unready when the group came to the shop.

Caveat Emptor.
Geschreven op 10 juni 2015
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

IgorP133
Moskou, Rusland121 bijdragen
aug. 2014 • Stellen
Если Вы поклонник велоспорта и горного велосипеда, то побывать на Гарде и не покататься по окружающим озеро горам просто недопустимо. На выбор маршруты разных уровней сложности и разных дисциплин. Маршруты рассчитаны на любой вкус, есть легкие прогулки по долинам с виноградниками и штурмы серпантинов на шоссейных велосипедах и конечно экстремальные спуски по каменистым тропам. Почти всегда требования к физической подготовке довольно серьезные, если Вы соберетесь в такую поездку, то для ознакомления надо выбирать тур на полдня. Мне как жителю равнин, было довольно тяжело сходу одолеть подъем на 600 м. Но гид был очень дружелюбен и не было никаких намеков на недовольство в отношении отстающих. Конечно можно поехать и самостоятельно, но в данном случае лучше доверится гиду, так как он и покажет прекрасные виды, места где можно перекусить и восстановить силы после и поможет в случае экстренной ситуации. Есть ряд нюансов относительно бронирования туров: это надо делать заранее и если Вы поселитесь в одном из отелей, которые сотрудничают с этим веломагазином, то для Вас туры будут бесплатными. В отеле Вам выпишут бесплатный ваучер на поездку, затем в магазине надо будет заплатить 10 евро, на это плата разовая.
Geschreven op 15 september 2014
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.

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