Dear customer We thank you very much for your lovely feedback! It is so important for us and and a big help for the other travelers who are planning their trip! Best Regards Ciaoflorence Staff

Dear customer We are very sorry to receive such a feedback and we would like to specify that the meeting point is actually very easy to find! It is attached to the main train station, if you put the precise address (that is clearly marked in the voucher) in Google Maps it will give you six minutes walk from the train station. A further reason why it is easy to find is because it is the only touristic bus terminal we have in town and it is bug, impossible not to see it. This is the only place where tour companies are allowed to pick up people, on behalf of the local authorities. It is the responsibility of the people to find the place a bit ahead of time for making sure to find it on time. Best Regards Ciaoflorence Staff

Dear Felix We are deeply sorry to read this and we would like to clarify that we always guarantee a waiting time of ten minutes for the latecomers, never less. Plus, the meeting point is, always and for all tours, twenty minutes before the departure time because we need to check people in for being able to leave at the scheduled time. This means that you were 35 minutes late and not three. For these reasons what you say in the first point is false, sorry. We do not resell seats when we are waiting for some late clients and we haven't in your case either, you were just very late and at some point the tour had to leave in respect of all the other customers and of the schedule. In regards to the following day: traffic and crowded sitautions are common in Italy during the high touristic season and if you travel in this period you need to be prepared. As you may imagine, these are aspects that a tour company cannot control. Take care Regards Ciaoflorence Staff Kind Regards Ciaoflorence Staff

Estimado cliente Mil gracias por las palabras tan bonitas que nos ha escrito, agradecemos enormemente! Esperamos poder volver a darle la bienvenida a borde en uno de nuestros tours en futuro. Saludos cordiales de parte del staff Ciaoflorence

Dear customer Thanks a lot for the very nice words spent! Giulia is also very thankful :) We all wish you all the best and hope to meet you again! Kind Regards Ciaoflorence Staff