Hello, I apologize for your experience. Medical emergencies do happen and we try to honour a refund in these situations when we can. Please don't hesitate to reach out to us at 403-760-5007 or info@banfftours.com and we will see if there is anything we could do for you.

Hello Ed, We truly apologize for your experience. We have had mechanical issues with one of our busses and we were trying to sort it out before calling guests. We apologize that you were affected by this. We try our best to have tours continue but unfortunately we could not in this situation. This tour is one of our most popular tours and is often sold out due to this. We were able to provide a refund but if you would like to re-book, please reach out to +1 877-565-9372. We hope your walking tour and the rest of your visit to Banff was still enjoyable!

Hello David, Thank you for taking the time to write a review. Unfortunately, like many other businesses, recovering from Covid has been a challenge. We are trying to overcome challenges by hiring new guides to deliver the best possible tours. We appreciate your understanding with our new hire. Your guide is well versed in biology and the Banff ecosystem but we will keep training him to provide the most accurate information. Traffic in Banff has been worse this year then in years prior, we are working on staggering pick-ups for guests to make pick-up times more smooth for the future. We appreciate your feedback and will continue to strive to provide the best tour experiences.

Hello, Thank you for taking the time to share your experience with us. Unfortunately we often face staff shortages in Banff, especially in peak season, and we are sometimes forced to make last minute changes involving cancelling tours. It is never easy and lots of thought goes into what tour to best cancel. We always try to accommodate if this happens by providing any other available times to rebook. If a rebook is not available, a refund is provided. If you have not received a refund, please reach out to us at info@banfftours.com We are sorry to hear it was your last day in Banff but hope the rest of your trip was good.

Good afternoon, thank you for leaving a 5 star review - we are happy to hear you enjoyed your time with those two! we hope to see you back again soon.

Hi Rohan, Thank you for taking the time to share your feedback on the Discover Banff & Its Wildlife Tour with Andrew. There's a 15 minute pickup window for all of our tours, to help ensure that tours start on time (and at 8:30am in the case of this tour). This morning sightseeing tour runs from 8:30am - 11:30am, so that guests are returned to their pickup point 3 hours later at 11:30am. While we can't confirm what happened back in October on the morning of your tour, it is certainly possible that if some guests were late for their 8:15am meeting time prior to picking up yourselves, that the tour started a few minutes later than 8:30am once all of the stops were made. However, the tour always ends at 11:30am back at their pickup point and our Banff Gondola upload time is not until 12:20pm for this morning tour, so as to not affect guests that aren't continuing on with this portion of the extended tour. This morning tour is designed as a sightseeing tour, where guests can also learn about the local wildlife. We're often lucky to see wildlife such as elk, deer and bighorn sheep but can't guarantee this as while we know many of their favorite spots they are wild animals and move around. You're correct that this tour can be self-driven by anyone, as with all of our tours. However, many of our guests appreciate a local guide to share stories and interesting information about the park and wildlife with them, as it's far more interesting to hear about this from a professional guide rather than trying to read it online as you drive around. And certainly wildlife such as elk can be seen in Banff if you're lucky, although please bear in mind that you do need to stay a safe distance from elk, especially during the rut season in fall. We're sorry to hear that this tour wasn't what you're looking for, and we'd be more than happy to recommend some wildlife-specific tours for your next visit.